You guide our clients through all phases of a project — from concept and implementation to a successful go-live
You capture customer requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization
In a technologically demanding environment you contribute your expertise and actively drive innovative topics such as the introduction of AI agents
You are responsible for project management of our Zendesk projects — from planning to successful delivery
You contribute with your commitment to the further development of our clients' customer experience
Together with cross-functional teams you develop sophisticated CX strategies that support the sustainable success of our clients

You see customer service as a central lever for a holistic customer experience
You are familiar with agile methods and are motivated to tackle complex requirements and deliver in demanding projects
You have no problem taking responsibility, including beyond your immediate area of tasks
You are well acquainted with Zendesk or other CX tools and have administered them and/or delivered projects using them
You may already have set up AI agents and/or chatbots
You have an understanding of IT systems and processes
Communication is one of your strengths and you remain composed when facing challenges
You speak fluent German.

Zendesk Consultant

Key skills