Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
Guide customers through program setup, configuration and optimisation
helping them adapt the platform with precision and speed to meet their business objectives
Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity)
Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
Stay updated on industry trends and best practices to offer proactive recommendations to customers.

3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
Proven track record of successfully managing customer relationships and delivering technical solutions.
Strong technical aptitude with the ability to quickly grasp complex technical concepts
Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
Problem-solving skills and the ability to think critically under pressure.
Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
Fluent in German and English — written and verbal, from technical admin to C-suite.
Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience. (strong advantage)
Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers. (strong advantage)
Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations. (strong advantage)

💰 Competitive compensation, including equity in the company;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as private healthcare or gym allowance, depending on location;
🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
🥳 Unforgettable Perk events, including travel to one of our hubs;
💙 A mental health support tool for your well-being;
📈 Exponential growth opportunities;
🫶 VolunteerPerk
We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
🌎 "Work from anywhere" in the world allowance of 20 working days per year;
📚 IRL English, Spanish, or Catalan Lessons are held in the Barcelona office;
👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors

Technical Account Manager

Key skills