Ensuring Planday's subscription services are invoiced and collected in a timely manner
Ensuring all billing transactions are recorded correctly and comply with company policies
Reviewing and verifying billing data for accuracy, completeness, and consistency
Providing subject matter expertise on Planday billing and assisting other teams as required
Maintaining and updating customer billing information in the billing system
Supporting process improvement initiatives to improve efficiency and customer experience
Accurately process and generate customer invoices on a regular billing cycle, ensuring all charges are correct
Reconcile payments and manage customer accounts, ensuring all transactions are recorded correctly and promptly
Investigate and resolve billing disputes and discrepancies efficiently, ensuring customer satisfaction and retention
Educate customers on billing procedures, payment methods, and any changes to their billing via email and written communication
Conduct regular audits of billing data to identify and correct errors or inconsistencies
Act as a liaison between customers and the internal team, communicating customer feedback to drive product and process improvements
Work closely with Finance, Sales, and Customer Experience to resolve complex billing issues

Experience in billing, finance operations, or a customer-facing support role
Comfort working with financial data and reconciliation processes
Numerical aptitude and strong attention to detail when handling sensitive billing information
Familiarity with Zuora and/or Intercom is a strong advantage
Clear and confident written communication in English (additional languages are a plus)

Benefits like pension, health insurance, inclusive support for new parents and generous vacation
On top of your annual base salary, you are offered to be part of an Employee Share Plan
Growth and progression opportunities – we want you to grow with us
Flexible remote work
Strong social culture with lots of team and company activities
Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Customer Experience Billing Specialist

Key skills