Develop and maintain user manuals, guides, online help content, and process documentation.
Collaborate with engineers, product teams, and subject matter experts to translate technical concepts into clear, user-friendly documentation.
Create technical specifications, training materials, reports, and presentation content.
Manage documentation projects end-to-end, including planning, writing, editing, and publication.
Review and edit content for clarity, consistency, accuracy, and adherence to style guidelines.
Update and maintain documentation based on system changes, user feedback, and release cycles.
Support usability testing efforts to ensure documentation meets end-user needs.
Communicate updates, findings, and project status to stakeholders and business users.

Bachelor’s degree in English, Communications, Technical Writing, Computer Science, Information Systems, or a related field (or equivalent experience).
5+ years of professional experience in technical writing, documentation development, or content management in a technical environment.
Proficiency with Microsoft Office Suite including Word, PowerPoint, Excel, and Visio.
Experience developing documentation for software systems, processes, or enterprise applications.
Strong writing, editing, proofreading, and documentation structuring skills.
Ability to manage documentation lifecycles from draft through publication.

Technical Writer

Key skills