IT Manager

Role Overview

• Manage and continuously improve Grindr's Mac-first, Google Workspace environment across Bay Area, Chicago, Los Angeles, and New York offices
• Oversee IT helpdesk support, hardware lifecycle, onboarding/offboarding workflows, and day-to-day ticket resolution alongside your team
• Maintain and optimize our identity and access management platform (OneLogin), including user provisioning, access reviews, and SSO integrations
• Partner with IT leadership on the evaluation of in-house vs. outsourced/hybrid helpdesk models as the company scales
• Own IT General Controls (ITGCs) including access management, change management, and IT operations controls in support of Grindr's SOX program
• Work directly with external auditors during annual SOX cycles
• this means you're the operator and the point of contact, not a supporting cast member
• Maintain documentation, evidence collection, and remediation tracking for IT controls in scope
• Lead and oversee workflow automation projects using Workato, including building and maintaining integration recipes that reduce manual effort across IT and cross-functional teams
• Evaluate and implement AI tools that improve IT operations efficiency
• this includes vetting new tools, managing rollouts, and establishing governance guardrails
• Stay ahead of the tooling curve; Grindr moves fast and expects IT to move with it
• Directly manage 2 full-time IT engineers (New York, Los Angeles) and 3 contractors (Bay Area, Chicago)
• Own contractor performance, timecard oversight, and vendor relationships
• including the ability to make hard calls when performance isn't meeting expectations
• Develop your team through coaching, feedback, and hands-on mentorship

Requirements

• 5+ years in IT, with at least 2 years in a management or senior lead capacity
• Proven SOX ITGC ownership
• you've worked directly with external auditors and can speak fluently to access management, change management, and IT operations controls
• Deep hands-on experience in a Mac-first, Google Workspace environment
• Identity and access management experience
• OneLogin or Okta administration, not just usage
• Demonstrated experience managing a mix of FTE and contractor staff in a distributed, multi-office environment
• Automation experience with iPaaS tools (Workato, Zapier, or equivalent)
• you've built or managed workflows, not just been adjacent to them
• Experience at an AI-native or AI-forward tech company, with hands-on involvement in evaluating or rolling out AI productivity and IT tools
• Direct Workato experience, including recipe development and integration management
• Experience advising on or transitioning between in-house helpdesk and managed/outsourced models
• Familiarity with the compliance and operational demands of a public or recently-IPO'd tech company

Benefits

• Health, Dental & Vision Full premium coverage for you. Partial coverage for dependents.
• Family Formation Up to $300,000 in fertility and family-building support, covering IVF, surrogacy, egg freezing, and adoption.
• Retirement: 401(k) with 6% match and immediate vesting.
• Compensation: Industry-competitive compensation, company bonus, and equity for every employee.
• Gender-Affirming Care: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more.
• Time Off & Rest Flexible vacation policy. Two company-wide rest weeks per year.
• Other Benefits: Monthly stipends for cell phone, internet, wellness, food, and commuting, breakfast/lunch