Exceed quarterly renewal and upsell goals
Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
Guide customers through onboarding of products and services
Maintain control of account direction and strategy
Build relationships with strategic leadership level customer contacts
Identify new opportunities and work to drive them to a close
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Must be able to proactively drive accounts with minimal oversight
Strong collaboration with internal teams
Generates trusted relationships with customers
Ability to manage multiple systems and administration at once

3-5 years working in a sales / account management role for a technology company, education and government experience a plus
Strong leadership, teamwork, communication & cross-group collaboration skills
Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities
Prior experience procuring contracts with educational institutions and/or government preferred
Has owned & exceeded a renewals quota
Has owned and exceeded ACV Upsell/Cross Sell Quota.
Renewal forecasting & analytical skills
Detailed oriented and organized
Ability to perform in a fast paced environment
Self-starter who can set and manage priorities
MS Office/G Suite knowledge, including Word, Excel, and PowerPoint
Experience with SFDC, Gainsight, Jira and other tools
Strong verbal and written communication skills.

Key Account Manager

Key skills