Key skills
SaaSLeadershipRisk ManagementCommunicationNegotiationRemote WorkCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
- Own complex pricing, concession, and restructuring discussions.
- Act as an escalation point for stalled or high-risk renewals.
- Mentor and coach P3 Renewal Managers.
- Partner with CS leadership to align value delivery to renewal outcomes.
- Provide structured feedback to RevOps and Product on churn drivers.
- Maintain accurate forecasts for complex renewal portfolios.
Requirements
- 6+ years in Renewals, Account Management, or Customer Success
- Demonstrated success closing complex SaaS renewals
- Strong negotiation and executive communication skills
- Proven ability to manage ambiguity and competing priorities
- Deep understanding of SaaS pricing, packaging, and procurement
- Strong forecasting and risk management discipline.
- Nice-to-have skills: Experience in a dedicated Renewal Manager role.
- Prior quota-carrying sales background.
- Experience with multi-product SaaS portfolios.
- Familiarity with churn mitigation frameworks and save motions.
- Exposure to pricing strategy or deal desk leadership.
Benefits
- fully covered medical premiums (employee-only)
- flexible PTO
- 401(k) plan
- dental and vision coverage
- remote work options
- $10,000 lifetime fertility stipend
- access to coworking spaces around the globe
- dedicated Recharge Holidays
- one long weekend each quarter to relax and reset