Key skills
SaaSCRMAgileLeadershipStakeholder ManagementCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Oversee strategic client relationships and drive exceptional customer engagement across SaaS business
- Act as a senior relationship owner for key customers
- Ensure strong communication and successful delivery coordination
- Drive customer satisfaction, retention, and long-term engagement
- Support renewal conversations and expansion opportunities
- Contribute to the development of scalable customer engagement processes
- Build trust through proactive communication and consultative support
- Collaborate with leadership teams to improve customer engagement
Requirements
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies
Benefits
- Great culture & working environment – working with a close-knit team in a global company
- 25 days annual vacation (plus UK bank holidays)
- 10 days ‘Workcation’
- reduced hours to work somewhere interesting
- BHFC Healthcare
- Death in Service