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Client Engagement Manager
Recite Me
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Client Engagement Manager
Gateshead, England, United Kingdom of Great Britain and Northern Ireland
Full Time
2 hours ago
Visa Sponsorship
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Key skills
SaaS
CRM
Agile
Leadership
Stakeholder Management
Communication
Customer Success
Account Management
About this role
Role Overview
Oversee strategic client relationships and drive exceptional customer engagement across SaaS business
Act as a senior relationship owner for key customers
Ensure strong communication and successful delivery coordination
Drive customer satisfaction, retention, and long-term engagement
Support renewal conversations and expansion opportunities
Contribute to the development of scalable customer engagement processes
Build trust through proactive communication and consultative support
Collaborate with leadership teams to improve customer engagement
Requirements
Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
Strong stakeholder management and communication skills
Experience managing complex customer relationships
Ability to collaborate effectively with technical and non-technical teams
Strong organisational and strategic thinking skills
Ability to manage competing priorities and customer expectations
Experience working within B2B SaaS or digital platforms
Familiarity with agile or product-led environments
Experience with CRM/customer engagement platforms
Understanding of customer retention and lifecycle management strategies
Benefits
Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)
10 days ‘Workcation’
reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service
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