Key skills
CRMCustomer SuccessSales
About this role
Role Overview
- Lead onboarding for High-Touch clients
- Conduct trainings, ongoing follow-ups and assisted operations
- Work consultatively, understanding the client’s context and proposing solutions
- Manage a portfolio of clients, monitoring engagement, usage, adoption and satisfaction
- Monitor metrics such as churn, NPS and platform usage
- Anticipate risks and act proactively to retain customers
- Conduct regular follow-up meetings (executive and operational checkpoints)
- Support clients in getting the most out of the system, ensuring value realization
- Collaborate with internal teams (Product, Support, Implementation and Sales)
- Contribute to continuous improvement of Customer Success processes
Requirements
- Experience in Customer Success and consultative client support
- Experience conducting client onboarding and trainings
- Experience with High-Touch clients
- Analytical profile with the ability to interpret data and metrics
- Familiarity with CS tools (CRM such as HubSpot, customer success/engagement platforms, Notion, etc.)
Benefits
- Competitive salary package💰
- Flexible benefits (you choose how to use them according to your needs: culture, ride-hailing apps, subscriptions, gym, meals, etc.)
- Unimed Unipart Health Plan
- Career development track
- Wellhub
- Hybrid work
- Belo Horizonte
- Day off
- Short Friday
- Collaborative and dynamic work environment