Plan and coordinate the setup and configuration of software for clients
Configure software systems according to client specifications and requirements
Assist dealer clients in understanding and utilizing the software products
Provide guidance and support throughout the setup and configuration process
Collaborate with Project Management and Training teams to support client onboarding tasks
Proactively manage escalations, risks, and assist in the resolution of issues related to product installation
Perform final validation of system settings as approved by the dealer
Test the functionality of purchased products
Manage multi tasks and projects simultaneously

Bachelor’s degree in a related discipline and 2 years’ experience in a related field
Advanced understanding of vehicle transactions within dealership systems, including CRM, DMS, and Digital Contracting
Automotive industry experience required
Experience working in Salesforce or other CRM system
Excellent presentation, written, and verbal communication skills
Ability to identify problems and initiate corrective and preventative actions
Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software
Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere
Physical ability and mental acuity to execute the duties of the position successfully within required timeframes

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Client Implementation Service Analyst II

Key skills