Customer Service Representative 2

Public Partnerships LLC is the nation’s largest and most experienced Financial Management Service provider, supporting individuals with disabilities and aging adults. The Customer Service Representative 2 serves as an experienced frontline support professional, delivering high-quality service to customers while handling complex inquiries and issues.

Responsibilities:

• Responds to inbound/outbound call inquiries
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
• Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and work effectively with persons with disabilities
• Performs support ticket transaction resolution tasks and administrative functions
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
• Responsible for maintaining adequate records/documentation for audit and internal control purposes
• Routes mail, email, and other administrative support duties as assigned
• Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
• All other duties as assigned

Requirements:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Expected to have excellent verbal, written communication, and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities
• Ability to compose reports, business correspondence, and procedure manuals
• Excellent verbal and written communication skills
• Ability to troubleshoot
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment
• Knowledge of Microsoft Windows, Excel and Word preferred
• High school degree or equivalent required; Bachelor's Degree is desirable
• 2-4 years' experience in a customer service-oriented role
• Bachelor's Degree is desirable