Customer Service Coordinator - Regional Operations

WinnCompanies is a nationally recognized leader in apartment community management and development, seeking a Customer Service Coordinator to join their corporate military team. The role involves providing exceptional customer service, scheduling service orders, and handling resident requests in a fast-paced environment.

Responsibilities:

• Provide excellent customer service to residents, technicians, and project site team members in a fast paced environment
• Receive service requests via online, email, or calls from residents
• Handle all calls including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
• Prioritize calls according to urgency and importance
• Monitor voicemails, ensuring calls are returned and queues are cleared by the end of each day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Schedule support for Deployed Spouses Program

Requirements:

• High school diploma or GED
• 1-3 years similar experience
• Excellent customer service and communication skills
• Ability to adapt and prioritize within a fast paced environment
• Highly proficient in Microsoft Office and scheduling/work order service ticket platforms
• 1-3 years customer service or call center experience
• Proficiency in YARDI or other similar industry software
• Military understanding