Customer Service Specialist - MS

XACT is a company that values work-life balance and is seeking energetic individuals for the role of Customer Service Specialist. This remote position involves providing excellent customer service to clients and helping schedule healthcare appointments from a home office.

Responsibilities:

• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail

Requirements:

• Must speak English & Spanish fluently
• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail
• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
• Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you
• A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program
• A 19″ flat panel monitor (minimum), multiple displays recommended and preferred
• A webcam, for training, compliance and collaboration purposes
• A wired network connection (wireless is not permitted)
• A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)
• A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred
• High School Diploma or GED
• Windows 11 preferred
• Multiple displays recommended and preferred
• Apple or Samsung brand preferred