USA Field Services Engineer - West Coast

Infinitesima is a privately owned company focused on enabling the next generation of semiconductor devices. They are seeking a Field Services Engineer who will provide technical support and maintenance for complex electromechanical systems, ensuring customer satisfaction and product performance.

Responsibilities:

• Providing field service engineering for after-sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements
• Maintaining and fault finding complex electromechanical systems to support customers
• Building and maintaining relationships with customers
• Providing support both remotely and on-site, carrying out maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades
• Training, mentoring, and coaching distributor service teams so they’re confident and capable as the team grows
• Accountability for product performance and up‑time across all locations
• Providing regular reporting on system performance and maintenance requirements
• Monitoring product performance and uptime, helping ensure systems run reliably
• Proactively engaging with customers to understand issues and support effective, timely resolutions
• Collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products
• Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs

Requirements:

• Supporting the installation and technical support of products and systems
• Monitoring product performance and uptime, helping ensure systems run reliably
• Proactively engaging with customers to understand issues and support effective, timely resolutions
• Collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products
• Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs
• Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience
• Self-management: Able to work independently, setting priorities for own work based upon the company goals and targets
• Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals
• Impact and Influence: Establishes themselves as the knowledge centre in their own field
• Ownership & Initiative: React and address both short- and medium-term issues and proactively takes action to solve them
• Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target
• Collaborating with multi-disciplinary teams in a scale up arena
• Working with optical systems including lasers and fibres; electronics; electro-mechanics would be an advantage
• Handling systems with high voltages and LASERs safely
• Software experience
• Setting up network/ host user environment