Business Analyst

Shuru is a self-managed technology team specializing in accelerating visions through product, technology, and AI leadership. They are seeking a Business Analyst to own the discovery loop with a portfolio of bank and NBFC partners, translating conversations into prioritized opportunities and co-creating solutions. The role involves engaging with senior leaders to improve lending workflows and customer experiences.

Responsibilities:

• Meet senior product, credit, and operations leaders at partner banks and NBFCs, in person and on calls, to understand their lending workflows, internal constraints, and the gaps in their current integration
• Translate those conversations into clear, prioritized opportunities, the kind that move both the partner's approval rates and customer experience in the same direction
• Co-create solutions with the partner FI, from policy adjustments and API contract changes to entirely new product flows, and shepherd them from idea to live
• Write the requirements, edge cases, and acceptance criteria that the internal product and engineering teams need to build cleanly the first time
• Stay close to the loop after launch, watching adoption, surfacing what is and is not working, and feeding learning back into the next round of solutioning

Requirements:

• 2 to 3 years in business analysis, or associate product roles, ideally with some of that time spent in front of external stakeholders
• Strong analytical instincts, comfortable with SQL and Excel, and able to turn messy partner data into a story a CXO will act on
• Communication that holds its own in a room of senior bank and NBFC leaders. Clear, structured, low on jargon
• A bias toward owning the outcome rather than handing off the work
• Engineering background from an IIT or NIT
• Prior FinTech experience, ideally in lending, credit, payments, or banking-as-a-service. Some prior hands-on software engineering experience, even short, the kind that lets you reason about APIs and data contracts with engineers as a peer