Customer Service Project Manager – Data Centers

Siemens is a company committed to fostering an ownership culture and empowering its employees. They are seeking a Customer Services Project Manager to manage projects from initiation to completion, focusing on service solutions within their Data Centers team while ensuring customer satisfaction and effective communication throughout the project lifecycle.

Responsibilities:

• Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met
• Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle
• Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services
• Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence
• Track project budget, schedule completion, and perform monthly revenue forecasting
• Review and understand contractual obligations, manage change orders, and participate in vendor negotiations
• Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues
• Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings

Requirements:

• Bachelor's Degree or equivalent combination of education and experience
• 5+ years of direct service project management experience
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• An understanding of datacenter construction projects
• Experience with MS Project or other relevant scheduling software
• Strong leadership skills with experience in leading cross-functional project teams
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers