Customer Service Representative I

Deluxe is a financial services company that values its employees and offers a range of benefits. The Customer Service Representative I role involves handling inbound customer service calls, providing professional responses to customer inquiries, and ensuring exceptional customer experience during interactions.

Responsibilities:

• This position handles inbound customer service calls
• Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction
• Identify the customer's needs, suggest products and services
• Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders
• Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience

Requirements:

• Basic knowledge of computers
• Must be 18 years of age or older
• HS/GED and 1 year of Customer service