Senior Technical Business Analyst and Report Developer

Innovative Healthcare Informatics, LLC is seeking a Senior Technical Business Analyst & Report Developer to lead complex initiatives that bridge business needs and technical solutions. The role involves gathering and analyzing requirements, creating process diagrams, and developing reports to support operational visibility and data-driven decision-making.

Responsibilities:

• Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements
• Work closely with scrum team to refine business requirements into functional and non-functional requirements
• Create process diagrams (e.g., Visio) to represent workflows and system interactions
• Write clear, traceable, and testable requirements in user story format
• Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements
• Define reporting scope, objectives, data sources, and success criteria in alignment with project goals
• Create, edit, and update reports within Nuvolo Service Now, in alignment to previously gathered requirements
• Conduct impact analysis to identify gaps, risks, and dependencies associated with reporting needs
• Develop and execute test plans to validate report functionality, accuracy, and completeness
• Perform root cause analysis on data discrepancies and coordinate with data engineers to resolve issues
• Maintain data dictionaries, mapping documents, metadata catalogs, and reporting logic documentation
• Ensure reporting outputs meet federal, security, and compliance guidelines where required
• Create and maintain comprehensive reporting documentation written in clear, plain language:
• Adhere to report specifications, requirements documents, SOPs, and test scripts
• Provide structured updates, meeting notes, action logs, and status reports to stakeholders
• Own documentation as a product—ensuring clarity, consistency, and accessibility
• Understand system interfaces, data flows, integration points in both legacy and cloud environments
• Support testers with writing test cases and participating or coordinating testing to ensure requirements are met
• Translate complex technical ideas into simple language for non-technical stakeholders
• Guide scope management for requirements
• Track reporting deliverables against the project plan, escalating risks or blockers as needed
• Support on-time, in-scope, and in-budget report development and delivery
• Coordinate with cross-functional and federal teams to support data readiness, UAT, and production migration
• Participate in Agile ceremonies such as sprint planning, backlog refinement, and sprint reviews
• Assist in identifying opportunities to streamline reporting processes and optimize workflows

Requirements:

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent practical experience
• 5+ years of experience as a Technical Business Analyst or in a similar role
• Hands-on experience with the ServiceNow Nuvolo application
• Strong knowledge of asset management and/or maintenance management systems
• Experience working with supply chain systems and processes
• Familiarity with Department of Veterans Affairs systems, processes, or projects
• Experience working within Agile SAFe environments
• Ability to obtain and maintain a Public Trust clearance
• Strong analytical, problem-solving, and communication skills
• Experience with system integrations and data analysis
• Familiarity with VA asset management systems and/or experience working with Federal Government Agencies
• Integrate use of AI tools to support the requirements refinement and delivery process
• Familiarity with 508 compliance and cybersecurity concerns
• Experience with Agile SAFe and scrum methodologies
• Strong organizational skills, attention to detail, and ability to problem-solve with ambiguous requirements and evolving priorities
• Ability to work in dynamic, contractor and FTE federal environment
• Focus on VA mission and how IT systems impact veteran care and benefits
• Proficiency in Microsoft Office, reporting/BI tools, and project management tools (e.g., Jira, Confluence)
• Experience developing report specifications, user guides, and clear stakeholder documentation
• Technical background with APIs, data mapping, or system architecture
• Agile certifications preferred
• Lean Six Sigma or other process improvement certification preferred
• Bachelor's degree + 5 years' experience in requirements elicitation in federal government environment
• Experience with ETL processes, data modeling, or enterprise data warehouses
• Experience with ServiceNow or Nuvolo reporting frameworks