Business Systems Support Analyst

Storable is seeking a Business Systems Support Analyst to serve as the first line of triage and resolution for Salesforce and GTM system requests. This role supports daily business operations by handling light user management, small configuration tasks, and minor bug fixes while coordinating escalations to the Business Systems team for more advanced work.

Responsibilities:

• Monitor and manage incoming requests across business-as-usual channels (ticketing systems, Slack triage, email requests, etc.)
• Prioritize requests based on urgency, impact, and established triage standards
• Perform initial diagnostics to determine whether an issue is user-driven, data-driven, configuration-driven, or a system defect
• Log and route non-trivial work to the Continuous Improvement intake mechanism with properly documented context
• Perform user management tasks including user provisioning, deactivation, permission updates, and license management
• Implement lightweight configuration changes such as page layout adjustments, list views, reports, dashboards, and minor Flow edits
• Execute small data updates such as CSV imports, mass edits, and duplicate cleanup
• Troubleshoot minor automation issues, validation rule conflicts, missing field mappings, and workflow gaps
• Validate and reproduce reported bugs to support escalation clarity
• Resolve small-scale issues independently while ensuring root cause is properly documented
• Serve as the operational coordinator for issues requiring higher-level expertise
• Work closely with Salesforce Admins, Developers, and Business Systems Analysts to ensure escalated issues move through resolution efficiently
• Own communication back to stakeholders, including status updates, timelines, and closure notes
• Track recurring issues to identify patterns requiring deeper systemic fixes
• Identify inaccuracies or gaps in business-facing and internal documentation
• Update FAQs, job aids, and process guides to reflect reality
• Work with BSAs and PMs to ensure all updates align to governance standards
• Maintain a “known issues” log and ensure transparency across teams
• Surface recurring problems, friction points, or quality issues to the Business Systems team
• Participate in Continuous Improvement huddles when needed, representing BAU patterns
• Suggest improvements to intake workflows, triage rules, user communication templates, and documentation standards
• Stay current with Salesforce platform basics and team-level processes

Requirements:

• 2+ years of experience in a technical support, helpdesk, business analyst, or systems-oriented role
• Familiarity with Salesforce basics (objects, fields, page layouts, reports, permissions)
• Strong problem-solving and diagnostic ability
• Proven ability to leverage AI technologies to drive significant operational gains and expand organizational productivity
• Excellent communication skills—capable of translating user issues into clear, actionable descriptions
• Highly organized and able to juggle multiple incoming requests
• Comfortable learning new systems and figuring out unfamiliar workflows
• Strong documentation skills and attention to detail
• Salesforce Administrator Certification (or in progress); Advanced Admin or higher (preferred)
• Experience supporting GTM teams (Sales, Marketing, CS, Support)
• Exposure to HubSpot, DocuSign, and other GTM systems
• Experience with ticket triage or operational support flows
• Ambition to grow into a Salesforce Admin or Business Systems Analyst role