Project Manager, Vendor Management

Concentrix is a global technology and services leader that powers the world’s best brands. The Project Manager with Vendor Management experience leads strategic vendor partnerships and ensures effective delivery of outsourced technology services, collaborating with senior leadership to optimize vendor performance and manage risks.

Responsibilities:

• Contract Lifecycle Management — Oversee end‑to‑end contract activities, ensuring compliance, performance, and timely renewals
• Vendor Strategy & Selection — Lead vendor evaluation, selection, and ongoing performance governance
• Contract Negotiation — Partner with Legal and Contracts teams to negotiate and execute agreements
• Contingent Workforce Oversight — Manage a flexible contingent labor program supporting technology delivery
• Technology Strategy Alignment — Identify new technology solutions and forecast future needs with business partners
• Process & Policy Development — Develop and implement policies, schedules, and cross‑functional processes to improve operational efficiency
• Business Process Contribution — Support organizational process design, execution, monitoring, and optimization
• Project Scoping & Reviews — Participate in scoping, design sessions, and stakeholder reviews
• Project Planning — Prepare project plans and LOEs with System Analysts, Developers, and Technical Leads
• Dependency Alignment — Ensure deployment commitments by coordinating across internal and external teams
• Issue Resolution — Lead issue‑resolution meetings, document minutes, and track RAID items in SharePoint
• Quality Monitoring — Monitor QC during QA cycles and escalate issues as needed
• Testing & Deployment Support — Define support structures for testing and deployment; act as escalation point for external teams
• Leadership Communication — Deliver regular reporting to Technology and Finance leadership
• Executive Presentations — Present project updates, initiatives, and strategic recommendations
• Performance Direction — Translate business initiatives into actionable team objectives
• Accountability Management — Track progress, provide feedback, and make informed decisions to ensure delivery

Requirements:

• Project Manager with Vendor Management experience
• Strong technical acumen
• Clear communication
• Ability to influence stakeholders independently
• Oversee end-to-end contract activities, ensuring compliance, performance, and timely renewals
• Lead vendor evaluation, selection, and ongoing performance governance
• Partner with Legal and Contracts teams to negotiate and execute agreements
• Manage a flexible contingent labor program supporting technology delivery
• Identify new technology solutions and forecast future needs with business partners
• Develop and implement policies, schedules, and cross-functional processes to improve operational efficiency
• Support organizational process design, execution, monitoring, and optimization
• Participate in scoping, design sessions, and stakeholder reviews
• Prepare project plans and LOEs with System Analysts, Developers, and Technical Leads
• Ensure deployment commitments by coordinating across internal and external teams
• Lead issue-resolution meetings, document minutes, and track RAID items in SharePoint
• Monitor QC during QA cycles and escalate issues as needed
• Define support structures for testing and deployment; act as escalation point for external teams
• Deliver regular reporting to Technology and Finance leadership
• Present project updates, initiatives, and strategic recommendations
• Translate business initiatives into actionable team objectives
• Track progress, provide feedback, and make informed decisions to ensure delivery