Customer Service Coordinator (Nashville Regional Operations)

WinnCompanies is a nationally recognized leader in apartment community management and development, and they are seeking a Customer Service Coordinator. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents and providing excellent customer service to residents, technicians, and project site employees.

Responsibilities:

• Provide excellent customer service to residents, technicians, and project site employees
• Receive emergency and non-emergency service request via online, email, or calls from resident
• Handle all calls, including troubleshooting and scheduling resident service request needs
• Identify repeat, reoccurring, and outstanding requests and take appropriate action to escalate and resolve
• Prioritizes calls according to urgency and importance
• Create work orders and dispatch accordingly
• Schedule work orders
• Ensure all work orders are processed in a timeline manner to include online work orders and voicemails
• Monitor voicemails and ensure calls are returned and queues are cleared by the end of the day
• Handle customer questions and concerns regarding service requests
• Dispatch and schedule pest control work orders
• Provide scheduling support for Deployed Spouses Program

Requirements:

• High school diploma or GED equivalent
• 1-3 years of relevant work experience
• Advanced skills with Microsoft Office applications
• Excellent telephone and oral communication skills
• Outstanding customer service skills
• High Speed internet
• A quiet, distraction free work environment
• Superb attention to detail
• Ability to manage time effectively
• Ability to make decisions and solve problems
• Ability to adapt and prioritize within a fast-paced environment
• Extensive customer service or administrative experience
• Experience with Yardi or other property management software
• Experience with scheduling / work order service ticket platforms