Principal Product Manager, Connections Platform

Zillow’s Connections Platform team builds the systems that enable personalized connections between customers and their move team. As Principal Product Manager for the Connections Platform, you will define the strategy and roadmap for a platform that supports critical experiences across Zillow, improving customer experiences and evolving a scalable platform.

Responsibilities:

• Own and drive the Connections Platform vision, strategy, roadmap, and execution in alignment with Zillow’s strategic priorities
• Partner with teams across Zillow to understand business needs, align priorities, and translate them into scalable product requirements
• Shape the future of Zillow’s Leads platform and Switchboard Agents capabilities to support more intelligent, agentic customer and partner experiences
• Use AI-enabled tools to rapidly prototype ideas and build lightweight solutions, including internal workflows, auditing tools, and configuration experiences
• Leverage data, experimentation, and analysis to identify platform opportunities, improve decision-making, and enhance the customer experience

Requirements:

• 8+ years of product management experience, ideally in a platform-focused environment, with a track record of owning strategy and execution for complex products
• Technically fluent and able to work effectively with APIs, database schemas, data models, and scalable platform architectures
• Skilled at building strong cross-functional relationships and aligning the needs of multiple teams and stakeholders across a matrixed organization
• Comfortable navigating ambiguity, quickly learning new domains, and synthesizing use cases into clear product direction
• Experienced in building scalable platform capabilities that anticipate future needs and support a broad range of internal users and use cases
• Able to use data, analytics, and AI-enabled tools to uncover insights, guide decisions, and improve product and customer outcomes
• Familiar with AI-driven or agentic product experiences, such as lead nurturing, lead classification, or similar intelligent workflow capabilities