Salesforce Service Cloud Senior Engineer

Role : Salesforce Service Cloud Senior Engineer

Location : American Canyon, California, United States (onsite)

Duration :Long Term

Note :  Need Locals 

Skill Set

Service Cloud,Production Support,Apex,Triggers,Lwc

Need Certification : Salesforce Certified Service Cloud Consultant

Job Description

• Looking for experienced Salesforce Service Cloud professionals to support enterprise-scale production simulation and stabilization activities for a complex Salesforce ecosystem.
• The role involves Tier 3 incident analysis, troubleshooting, defect isolation, production simulation support, and coordination with Tier 2 support teams and system integrators.
• Candidates should possess strong technical troubleshooting capability across Apex, LWC, Flows, integrations, and Salesforce platform configurations.
• The primary expectation is rapid issue triage, root cause analysis, defect identification, and operational support during production simulation and stabilization phases.
• Candidates must be comfortable operating in enterprise support environments involving multiple vendors, high visibility incidents, evolving operational processes, and fast-paced troubleshooting scenarios.

Education Qualificaiton : Bachelor Engineering