UX Designer

UX Designer (Self-Represented W-2)

NO AGENCY RESOURCES WILL BE CONSIDERED (C2C or W2 Referrals) 

Engagement Description:

• The Sr. UX Designer will support the Member Maintenance modernization effort, which is focused on consolidating multiple legacy member maintenance applications into one modern internal application

• This role will partner closely with product, business, technology, and UX leadership to understand current workflows, translate business and technical requirements into usable experiences, and design clear, efficient workflows for internal users managing member maintenance tasks

• The designer will help define and refine future-state user flows, screen designs, interaction patterns, form experiences, data tables, audit/history views, and workflow documentation

• This work is critical to ensuring the modernization effort improves usability and operational efficiency rather than simply recreating legacy screens in a new system

Top 3 Required Skills/Experience:

• Three (3) to five (5) years of experience in UX or product design for complex enterprise or internal operations tools:

  • Ability to design workflow-heavy, information-rich applications

  • Experience with forms, data tables, search/filtering, status states, audit/history, and task completion flows

  • Ability to simplify legacy workflows into clear, usable digital experiences

• Advanced Figma design skills:

  • Create polished screen designs, prototypes, and implementation-ready documentation in Figma

  • Apply component-based design, auto layout, responsive behavior, variants, and interaction states

  • Work efficiently within an established design system and contribute to scalable, reusable patterns as needed

  • Clearly document screen behavior, validation, edge cases, and responsive considerations

• Strong cross-functional collaboration and requirements translation:

  • Translate business rules, user needs, and technical constraints into usable workflows

  • Design for multi-step interactions, dynamic states, edge cases, and decision-support experiences

  • Partner with product owners, business SMEs, developers, content, and UX leadership

  • Communicate design rationale clearly and iterate based on feedback and implementation needs

Required Skills/Experience:

• Experience designing complex enterprise tools or internal operational workflows in highly regulated environments

• Participates in requirement-gathering activities to understand business needs, user goals, product scope, and measures of success

• Translates concepts, requirements, and product direction into user flows, wireframes, prototypes, and high-fidelity designs

• Designs clear, efficient workflows for users operating in complex, information-rich environments

• Documents screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation

• Collaborates closely with product owners, business partners, content strategists, developers, and other designers

• Iterates on designs based on stakeholder feedback, usability considerations, and technical implementation needs

• Works within established design systems and UX standards to maintain consistency and scalability

• Designs responsive experiences and considers usability across relevant screen sizes and system constraints

• Applies accessibility and human-centered design best practices throughout the design process

• Communicates design decisions clearly through design reviews, walkthroughs, and supporting documentation

• Demonstrates the ability to work in an Agile product environment with evolving requirements and delivery timelines

Preferred Skills/Experience:

• Experience designing internal tools, contact center applications, or customer service representative workflows

• Experience working on products in active build, pilot, or Build-Operate-Transfer environments

• Ability to understand how data, service, and technical limitations affect design implementation

• Familiarity with healthcare, health insurance, or other highly regulated digital experiences

• Strong visual and interaction design skills

Education/Certifications:

• Bachelor’s degree in related field required

• Master’s degree in related field preferred

• Extensive Experience in the User Experience Design field can be used to substitute education