Director of Project Management

ClearGov is a rapidly growing SaaS company that creates easy-to-use software to help local governments plan, budget, and report better. They are seeking a Director of Project Management to lead the project delivery organization, ensuring successful implementation of software solutions for government clients while overseeing the project management team and establishing scalable project delivery processes.

Responsibilities:

• Lead, mentor and develop a team of Project Managers and Implementation Specialists
• Establish clear performance goals, coaching, and professional development for team members
• Foster a culture of accountability, collaboration, and client success
• Oversee the delivery of client implementation from kick off through to go live
• Ensure project meets defined scope, timeline and quality expectations
• Monitor project health and intervene early to resolve risks or delays
• Standardize project planning, resource management, and delivery frameworks
• Design and maintain scalable project management methodologies, tools and templates
• Drive continuous improvement in delivery efficiency and customer outcomes
• Partner with Sales to ensure smooth project handoffs after contract signing
• Work with Product and Engineering to escalate product gaps and implementation insights
• Collaborate with Customer Success to ensure long-term client adoption and retention
• Act as an escalation point for complex client engagement
• Ensure project delivery consistently reinforces ClearGov's reputation for exceptional service
• Maintain strong relationships with key government stakeholders
• Contribute to strategic planning for scaling the implementation organization
• Support forecasting of project demand and resource planning
• Identify opportunities to improve implementation speed, scalability and profitability

Requirements:

• 8+ years of experience in project management, implementation, or professional services
• 3+ years leading and developing project management teams
• Experience delivering SaaS implementations or technology deployments
• Strong understanding of project management methodologies (Agile, Waterfall, hybrid)
• Proven ability to manage multiple complex client projects simultaneously
• Project Management Professional (PMP) Certification
• Exceptional communication and stakeholder management skills
• Strong operational and analytical mindset
• Ability to work in at least in of the following locations: Boston, MA - Remote, Tampa, FL - Hybrid, Kansas City, KS or MO - Hybrid, Phoenix, AZ - Remote, Toronto, Ontario - Hybrid