Customer Service Rep – Automotive (Remote)

Concentrix is a forward-thinking global organization that nurtures a people-first culture. The Automotive Case Management Representative engages with customers through calls and online channels, delivering exceptional customer service and resolving inquiries related to client products and services.

Responsibilities:

• Respond to escalated automotive-related product questions and concerns in a timely manner
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion
• Deliver expert customer experiences…with a smile

Requirements:

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or have a relative knowledge of how automobiles work
• Possess natural customer service skills and genuinely enjoy helping people
• Be an empathetic problem solver and critical thinker
• Comfortable working with computers and the internet, as well as operating several applications simultaneously
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role