Customer Service Coordinator

CBRE is a leading real estate services and investment firm, and they are seeking a Customer Service Coordinator. In this role, you will provide information and resolve customer inquiries about products and services while supporting the Call Center job function.

Responsibilities:

• Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary
• Generate and follow up on service request work orders for completion
• Schedule meetings and coordinate logistics as needed
• Update company systems, customer service databases, and spreadsheets
• Contact customers for updated information, as necessary
• Run and distribute various ad hoc reports for review
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge
• Suggest improvements to existing processes and solutions to improve the efficiency of the team
• Evaluate and select solutions from established options
• Impact through clearly defined duties, methods, and tasks are described in detail
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
• Deliver own output by following defined procedures and processes under close supervision

Requirements:

• High School Diploma or equivalent experience with up to 2 years of job-related experience
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
• Strong organizational skills with an inquisitive approach
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups