Senior SCADA Support Engineer Remote Location

Job Description:

>> Provide end-to-end onsite support for SCADA, telemetry, metering, and compliance applications ensuring high system availability

>> Monitor, troubleshoot, and resolve incidents, system alerts, and data issues within defined SLAs

>> Ensure smooth functioning of metering operations, including handheld device sync, docking, and batch processing

>> Perform proactive system monitoring, health checks, and preventive maintenance to avoid recurring issues

>> Support and troubleshoot integrations (API, file-based, batch interfaces) across enterprise systems

>> Coordinate with business users, field teams, and vendors for timely issue resolution and operational support

>> Conduct root cause analysis (RCA) and implement corrective and preventive actions

>> Maintain accurate documentation, logs, and knowledge base articles for support processes and issues

>> Support application deployments, patches, and upgrades in coordination with technical teams

>> Ensure adherence to compliance, audit, and regulatory requirements in gas inspection workflows

>> Participate in on-call support shift coverage as required for business continuity

>> Drive continuous improvement initiatives to enhance system stability and support efficiency

Requirements:

>> Functional Technical knowledge of SCADA systems, telemetry data flow, and field device communication

>> Experience in Metering operations support (data handling, issue troubleshooting)

>> Proficiency in handheld device management - docking, synchronization, and troubleshooting

>> Experience in batch job monitoring and failure resolution

>> Solid knowledge of Windows Server and application support

>> Ability to troubleshoot systemapplication issues using logs and monitoring tools

>> Experience with system integrations including API integrations (RESTSOAP), file-based interfaces (FTPSFTP), batch data processing

>> Working knowledge of SQLdatabases (SQL Server or Oracle)

>> Experience with ITSM tools (ServiceNow, Remedy) and incident management processes