Job Title: Major Incident Manager / Crisis Management
Location: NJ(Onsite)
Experience: 5+ Years

Job decription
We are seeking an experienced Major Incident Manager to join our Service Management team. 
The ideal candidate will have strong expertise in ITIL-based Major Incident Management, stakeholder communication, incident coordination, and driving rapid resolution of critical production issues.

Key Skills:

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Major Incident Management (MIM)
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ITIL Framework
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Incident Escalation & Resolution
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Stakeholder Communication
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ServiceNow, JIRA, or similar ITSM tools
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Root Cause Analysis & Post-Incident Reviews

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IT Infrastructure & Application Support
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Data Analysis & Reporting
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Preferred:

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ITIL V4 Certification
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Experience leading cross-functional technical teams

Continuous Service Improvement experience

Major Incident Manager / Crisis Management

Key skills

About this role