Account Executive - Digital Sales - CCaaS

TTEC Digital is a company that pioneers engagement and growth solutions to enhance customer experience. They are seeking a high-performing Enterprise Account Executive to drive new business growth across their CCaaS and Customer Experience solutions portfolio, focusing on identifying and closing new opportunities within enterprise and upper mid-market organizations.

Responsibilities:

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from initial discovery through contract negotiation and close
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners

Requirements:

• 10+ years of mid market to enterprise level consultative solution-selling experience
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
• Proven success generating net-new business opportunities and closing complex enterprise deals
• Demonstrated track record achieving or exceeding sales quotas
• Experience managing multi-stakeholder sales processes with enterprise organizations
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
• Ability to engage executive decision-makers and influence business outcomes
• Experience coordinating cross-functional teams throughout the sales process
• Strong presentation, negotiation, communication, and relationship-building skills
• Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy
• Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities
• Established relationships with enterprise contact center, customer experience, IT, and operations leaders