Lead Product Designer, Family Experience

A Place for Mom is building the future of senior care, and design is central to how families, caregivers, providers, and APFM teams navigate that experience. The Lead Product Designer will own product design for Consumer Experience, transforming complex care decisions into intuitive workflows while collaborating across various teams to enhance consumer journeys. This role emphasizes innovation, particularly with AI tools, to improve the quality and speed of design work.

Responsibilities:

• Lead design for Consumer Experience
• Own end-to-end product design for Consumer workstreams, from discovery and journey mapping through prototypes and production-ready design, including the unified family experience across APFM.com, AgingCare, Care Hub, advisor-connected workflows, and emerging AI-enabled channels
• Translate emotionally complex, information-heavy senior care decisions into intuitive workflows that help families move forward with confidence
• Partner with Product, Engineering, Research, Marketing, Analytics, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope
• Design for trust, clarity, accessibility, speed, and usability across moments where families need accurate information and confident next steps
• Use research, analytics, care-seeker conversations, marketing insights, funnel data, frontline team input, product data, and business context to guide design decisions
• Identify high-leverage opportunities where better consumer experiences can improve family outcomes, provider outcomes, and business performance
• Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders
• Help teams understand not only what should ship, but why it matters
• Apply and extend shared APFM patterns so consumer product surfaces feel coherent across channels and touchpoints
• Help distinguish consumer-specific design needs from reusable marketplace and design-system patterns
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, content quality, and craft standards
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility
• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier
• Experiment with AI tools to explore product directions, prototype consumer journeys, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design work
• Help the team understand where AI meaningfully improves the consumer experience, and where human judgment, trust, accessibility, and clarity matter more
• Share what you are learning with Product, Engineering, Research, Marketing, Analytics, Operations, Sales, and design partners so the team gets better together

Requirements:

• 7+ years of product design experience on complex consumer web, marketplace, healthcare, search, lead-generation, ecommerce, SaaS, CRM, internal-tool, or operations-facing products
• Strong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreams
• Excellent interaction design, systems thinking, information architecture, UX writing judgment, and product judgment
• Demonstrated curiosity and hands-on experimentation with AI tools in the design or product development process
• Ability to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisions
• Experience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matter
• Strong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytelling
• Comfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, Analytics, operational stakeholders, Sales, and senior leaders to align teams around clear design direction