Director, Global Payroll Operations

Genesys is a global leader in customer experience solutions, empowering organizations to create the best experiences for their customers and employees. The Director, Global Payroll Operations will lead the payroll operations team, ensuring accurate and compliant payroll processing while driving automation and process improvements across multiple regions.

Responsibilities:

• Lead and manage global payroll operations team, ensuring accurate, timely, and compliant payroll processing across all regions
• Oversee end-to-end payroll lifecycle including data validation, payroll execution, tax compliance, reporting, and issue resolution
• Maintain and optimize for strong internal controls and governance frameworks for payroll operations
• Partner cross-functionally with HR, Accounting, Finance, Legal, and external vendors to ensure alignment and operational effectiveness
• Drive global payroll standardization and scalability initiatives across payroll providers, regions and entities
• Leverage AI, automation tools, and emerging technologies to streamline payroll processes, provide real-time reporting and metrics, and reduce manual touchpoints
• Continuously evaluate and improve payroll processes to increase efficiency, accuracy, and employee satisfaction
• Oversee and own vendor management for payroll providers and ensure service level agreements are met
• Provide leadership, mentorship, and development opportunities to a global payroll team
• Ensure compliance with global payroll regulations, tax laws, and statutory requirements
• Lead payroll-related projects including system implementations, upgrades, and integrations
• Develop and track key performance indicators (KPIs) to measure payroll performance and identify improvement opportunities