Role Overview

Manage multiple projects at the same time and travel to various places to provide services
Repair various forms of equipment, machinery, and electronics.

Requirements

Minimum A+, N+ certification or equivalent and hands on experience
Minimum 3 years Field Service experience
CCNA, FortiGate NSE qualification or equivalent (Advantageous)
Driver’s license essential
Excellent communication and reporting skills
Good technical and troubleshooting skills
Must be willing to abide by the security policies of the company
Must have strong communication skills and the ability to work independently or as part of a team
Ability to work outside in the field is required
Relevant vendor and product certification, together with the required vocational training, completed
Proficiency in computer hardware, software, and networking
Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment
Knowledge of component replacement and preventive maintenance
Experience in installing, configuring, and updating software applications and operating systems on various devices
Familiarity with network configurations, protocols, and troubleshooting
Understanding of IP addressing, DNS, DHCP, and network cabling
Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions
Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support
Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits
Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.

Role Overview

Requirements

Tech Stack

Sourceworx

Open Positions (1)

Other

Network Field Service Technician