Own the documentation, release communication, and customer-readiness process for what Hauler Hero ships
Own the Hauler Hero help center, including how-to guides, feature documentation, FAQs, troubleshooting flows, and plain-language explanations
Write most of the content yourself and keep documentation accurate as the product changes
Own release communication for customers and internal teams, including customer-facing and internal release notes
Help turn institutional knowledge into clear, findable documentation
Build a predictable release rhythm across Product, Design, Engineering, CS, Implementation, and Sales
Help close the gap between code working and customer experience working
Ensure reasoning and takeaways are documented after launches
Possibly connect release communication and documentation work to product analytics tools for better understanding of adoption and customer impact

5+ years of experience writing technical documentation, ideally for B2B SaaS
Strong writing samples or a portfolio we can review
Experience creating customer-facing help content, release notes, internal documentation, and process documentation
Comfort working in a fast-moving, founder-led environment where the foundation is still being built
Strong judgment around what customers need to know, what internal teams need to know, and what can wait
Ability to write clearly for non-technical users, including operators, dispatchers, drivers, billing teams, customer service teams, and business owners
A testing mindset and the ability to spot unclear workflows, edge cases, broken handoffs, and customer confusion before they become support issues
Enough organization to help run a release communication process without turning it into bureaucracy
Comfort being the only person in your function for a period of time
Willingness to ask direct questions and push for clarity
Fluency using AI tools in your writing workflow. Claude is part of our daily workflow, and we expect this person to use AI thoughtfully to draft faster, pressure-test content, and reason through edge cases.

Opportunity to make a meaningful impact in a critical, underserved industry
Collaborative, customer-focused environment where documentation directly improves how teams and customers work
Competitive salary and benefits package
Remote-first flexibility with a distributed team across the U.S.
Paid time off and paid holidays
Virtual team collaboration and occasional in-person company offsites

Hauler Hero

Open Positions (1)