Role Overview

Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.
Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.
Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.
Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.
Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.
Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.
Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.
Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.
Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.
Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.
Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs.
Collaborate with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption.
Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms.
Own Quarterly Planning: Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services.
Deliver Transparency: Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives.
Build Dashboards & Reporting: Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization.
Drive Efficiency: Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

Requirements

15+ years of progressive experience in infrastructure technology leadership.
5+ years in a VP or senior director role overseeing large, globally distributed infrastructure teams.
Proven success transforming infrastructure organizations in multi-entity or post-acquisition environments.
Deep expertise in data center operations, cloud platforms (AWS, Azure, GCP), networking, virtualization, container orchestration, and database management.
Strong experience managing enterprise systems such as NetSuite, Workday, Salesforce, or Coupa in a complex, multi-business-unit environment.
Demonstrated success implementing operational excellence frameworks, including ITIL, SRE practices, and DevOps methodologies.
Hands-on experience with or strong conviction about AI-assisted tools and automation practices within infrastructure and operations teams.
Exceptional leadership and team-building skills, with the ability to inspire urgency, set high standards, and develop talent at all levels.
Strong executive communication and presentation skills, with the ability to influence C-suite decision-making and provide strategic counsel.
Experience operating in private equity-backed or high-growth environments with a focus on both growth and operational efficiency.
Experience in data-intensive or analytics-driven businesses, particularly in automotive, financial services, or information services sectors (preferred).
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.

Tech Stack

AWS
Azure
Cloud
Google Cloud Platform

Benefits

J.D. Power is committed to employing a diverse workforce.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

JDPA LIMITED

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