Work closely with the Project & Operations Manager, subject matter experts, and internal teams to understand business needs, capture requirements, and translate them into clear user stories, process maps, and deliverables.
Improve current ways of working, identifying smarter future-state solutions, and supporting successful delivery from discovery through to implementation.
Collaborate with external vendors and technology partners, ensuring solutions are aligned to requirements and delivered to a high standard.
Contribute to testing, training, change activities, and benefits tracking—helping colleagues adopt new processes and systems with confidence.
Build strong relationships, ask great questions, solve problems, and bring structure to change.

Previous experience in a Business Analyst role, with the ability to gather, analyse, and document requirements clearly.
Confidence creating user stories, acceptance criteria, and process documentation.
Strong process-mapping skills, including documenting current-state and future-state ways of working.
Excellent stakeholder management and communication skills, with the ability to work across different teams and levels.
The ability to identify risks, impacts, and dependencies and turn insight into practical recommendations.
A proactive, solution-focused approach and a genuine interest in improving processes and systems.
Experience working with CRM, ERP, or similar business systems such as HubSpot or Business Central.
Experience working with external vendors, suppliers, or implementation partners.
Exposure to change management, testing, training, or implementation activity.
Experience in a fast-paced, evolving business where adaptability and collaboration are key.

26 days holiday + bank holidays (with the option to buy more)
Company pension scheme
Life assurance for added peace of mind
Private medical insurance with BUPA
Enhanced family-friendly benefits
Perkbox, offering a wide range of discounts, perks and everyday savings
Volunteering leave to support causes that matter to you
Octopus Electric Vehicle scheme, offering a more affordable way to drive electric
Access to wellbeing support via WeCare
and more!

SFG20

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