Role Overview

Drive Revenue Growth: Own retention, expansion, and Net MRR performance across your portfolio by identifying opportunities to grow customer investment and reduce churn risk.
Lead Retention and Save Efforts: Confidently manage at-risk situations and cancellation requests by diagnosing the core issue, reinforcing value, and executing thoughtful save strategies.
Build and Maintain Trusted Relationships: Manage a dedicated portfolio of customer accounts by understanding each customer’s business goals, current challenges, and opportunities for growth.
Deliver Consultative Recommendations: Translate customer goals, performance data, and Clutch product capabilities into clear recommendations across multiple products that improve account outcomes and support revenue growth.
Own the Sales Process: Lead expansion and renewal opportunities from discovery through close, including value positioning, objection handling, negotiation, and pricing conversations.
Develop Account Plans: Use performance data, customer goals, and product adoption signals to identify expansion opportunities, improve account health, and reduce churn risk.
Accurate Forecasting and Reporting: Maintain clean and accurate records in HubSpot, including account activity, pipeline visibility, renewal opportunities, expansion opportunities, and risk status.
Collaborate Cross-Functionally: Partner with Customer Success, Product, Marketing, and Revenue leadership to surface customer feedback, improve the customer experience, and advocate for client needs.

Requirements

2+ years of experience in account management, sales, customer growth, or another revenue-focused client-facing role.
Demonstrated track record of hitting or exceeding quota, retention, expansion, or revenue targets.
Proven experience managing customer relationships, handling objections, and navigating difficult conversations.
Strong written, verbal, and interpersonal communication skills.
Strong negotiation skills, with the ability to clearly articulate value and manage conversations around pricing, contracts, and performance.
Results-oriented mindset, with a strong internal drive to hit goals and positively impact key metrics like Net MRR.

Benefits

401(k) Match, 100% Immediate Vesting
Cigna Medical, Dental & Vision
Life Insurance
Short-Term and Long-Term Disability Benefits
Fertility Benefits
ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talkspace On-Demand Mental Health Benefits
Commuter Benefits
Paid Time Off: 15 vacation days, 7 sick days, 12 holidays, 3 flexible holidays, 2 community service days, and 2 mental health days
Well-stocked pantry, fridge, and bi-weekly catered lunches
Structured Learning and Development Opportunities
Business Casual Work Environment

Clutch

Open Positions (1)

Sales

Account Manager