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Role Overview

Manage the processes, the people and the quality of how customers receive support
Interact with customers through phone, email, and live chat to deliver high-quality service
Manage multiple team members at PC Group
Refine and improve all aspects of the company's support function
Handle complex escalations and coach team members through real situations
Conduct quality checks, share learnings from customer feedback, and foster a collaborative culture

Requirements

Multiple years of experience working in a customer support setting
Over 1 year's worth of experience managing people in a customer support setting
Excellent level of execution in an operations role and readiness for people management
Knowledge of compliance, regulatory requirements, and data protection practices

Benefits

Competitive basic salary dependent on experience
Additional individual and team-based bonuses and incentive schemes
A thorough on-boarding and induction programme
Continual personal and professional development
Regular team activities and celebrations – organised and decided on by the team

PC Group

Open Positions (1)

Customer Service

Customer Support Manager