Role Overview

Triaging and resolving user requests in key systems, including Office 365, Google Workspace, JAMF, and the Atlassian Suite for users working mainly on Apple hardware
Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
Managing inventory and asset assignment for our team, including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
Provide in-person support in our office in Athens and remote support as well for the remote employees in other countries/offices.
Technical support and troubleshooting for meeting rooms/All hands, which use the Poly kit with Zoom Room for Interoperability.
Administer user accounts, permissions, and access controls in various business systems like Active Directory.
Stay up-to-date with new technologies and services that could improve IT operations.
Ability to cooperate with third-party vendors to stabilize the lifecycle of our hardware equipment.
Ability to work in the office at least 2
3 days per week

Requirements

University-level degree (at postgraduate level is a plus) in Computer Science, Information Technology or relevant field of study
Excellent oral and written communication skills
Excellent presentation skills
Excellent command of the English language
A solid background in IT and have worked at least 4 years in an IT-related area.
Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack, and Atlassian Suite
Passion for IT, Technology, and for delivering high-quality end-user support
Ability to understand and explain issues from both technical and user viewpoints
Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
Networking skills to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki are advantageous)
Familiarity with cloud environments like AWS
Familiarity with Unix command line and bash scripting.
Familiarity with using Git command tools and managing repositories on platforms like GitHub.
Confident, driven, and dynamic professional
Results orientation
Strong problem-solving skills and attention to detail
Self-motivated, enthusiastic, positive, and the ultimate team player
Co-Working and Collaboration
Conflict resolution skills
Problem-solving skills
Able to build a trustworthy relationship with internal and external stakeholders
Creating a problem-solving approach and analytical skills
Ability to provide constructive Feedback
Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness
Decision Effectiveness
Effective Thinking (Analytical, Forward, Conceptual)
Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)
Planning & Organization
Passionate about quality and bringing value to the project
Shows initiative
Eager to learn in a constantly evolving environment
team
The ability to prioritize and manage time effectively is important.
Ability to work independently and effectively.
Ability to provide and maintain documentation where this is needed.
Ability to work collaboratively with our information security team and HR team.

Tech Stack

AWS
Cloud
Jamf
MacOS
Unix

Benefits

Be part of a dynamic team with enthusiastic experts that will support your talent and growth
Embark on a journey within a diverse environment full of opportunities and challenges
Comprehensive onboarding experience designed to facilitate your smooth transition
Attractive salary and a bonus plan
Health and life insurance for you and your family
Well-being allowance
Monthly lunch allowance
Developmental 360° feedback framework
Unlimited Training options and tools
Extensive leave plan
Employee Assistance Program with specialized Counselors / Licensed Psychologists
Enjoyable and stable working environment
Flexible working arrangements (fully remote/hybrid)
Modern workspace environment
Apple equipment and top-notch office technology to support our hybrid working

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Engineering

IT Support Engineer