Role Overview

Manages incoming leads from website form fills, email, and phone.
Includes vetting and routing of potential leads for new development for manufacture projects using established workflows for creation, contact owner assignment, and tracking using Salesforce & HubSpot CRM.
Analyzes incoming leads across all sites and determines the optimal location for follow-up based on capacity, geography, and product expertise.
Ensures consistent follow-through on all leads across sites, monitoring progress and escalating as needed to guarantee timely engagement and completion.
Identifies trends in lead distribution, site workload, and response times, and collaborates with leadership to recommend process improvements across sites.
Acts as the first point of contact for new incoming leads across all sites, engaging with prospects to understand their needs, gather key information, and assess alignment with company offerings.
Performs proactive follow-up with leads through a few touchpoints to clarify requirements, answer initial questions, and ensure a strong customer experience before routing the lead to the appropriate site or team.
Supports field representatives, including but not limited to: Generates and distributes initial quotes for development.
Assists with procurement of sales and marketing material.
Assists with commercial slides for presentation purposes.
Ships sales and marketing supplies.
Compiles and sends product information via email and hard copy.
Generates product focused financial reports.
Generates and distributes daily sales reports.
Provides client service and support, including but not limited to: Sales order management.
Works cross-functionally with shipping team to ensure concise customer communication and satisfaction.
Coordinates customer plant tours and meetings.
Interacts cross-functionality with all levels of personnel from the manufacturing floor to the C-Suite in the execution of company programs.
Participates in tradeshows.
Some travel required.
Assists in maintaining, updating, and creating on brand Power Point Decks.
Captures and synthesizes key decisions, action items, and strategic discussions in a clear, structured format to ensure alignment and forward progress.
Documents ownership, timelines, and next steps, reinforcing accountability across stakeholders.
Distributes concise meeting summaries to relevant participants and stakeholders to maintain transparency and continuity.
Maintains an organized repository of meeting records and action logs to support follow-through.
Builds and models cost proposal scenarios by consolidating and analyzing cost data into structured A–B–C comparisons to support pricing and sales strategy.

Requirements

Bachelor’s degree in Business, Communications, or a related field preferred
Coursework or experience in life sciences, biomedical engineering, or manufacturing is a plus
Customer-facing B2B sales experience preferred
Demonstrates a proactive, service-oriented mindset with natural curiosity; anticipates needs and offers solutions without being prompted
Strong interpersonal skills with the ability to build trust and rapport across teams
Excellent written and verbal communication skills
Highly organized with strong attention to detail and accuracy
Able to work independently, manage multiple priorities, and perform well under pressure with a strong sense of urgency
Strong analytical skills and competency in Microsoft Office Suite, especially Excel and PowerPoint
Hands-on experience in Salesforce and HubSpot, preferred
Understanding of lead lifecycle, pipeline management, opportunity tracking, campaign attribution and basic reporting & dashboards
Industry Knowledge that Helps Understanding of medical device development lifecycle (concept → prototyping → validation → commercialization)
Familiarity with regulatory frameworks (FDA, ISO 13485, GMP)
Basic knowledge of CDMO business model (design transfer, NPI, scale-up, supply chain)

Benefits

Medical
Dental
Vision
Life Insurance
Disability Insurance
401K with a matching contribution
Paid time off
Paid holidays
Employee discounts

UFP Technologies

Open Positions (1)

Management

Sales Enablement Specialist