Role Overview

Maintain the organisation-wide Business Continuity Management Framework, ensure alignment with ISO Standard 22301 and UK regulatory requirements.
Lead the refresh and implementation of Business Impact Assessments (BIA) and Business Continuity Plans (BCPs) across the organisation, including an ongoing annual review process.
Develop and undertake organisation-wide continuity testing on an annual basis.
Coordinate reviews of third-party BCPs, providing insight into third-party risk assessments and ensuring continuity of third parties is present within the BIA and BCM processes.
Maintain the organisation-wide Operational Resilience framework, ensuring alignment with UK regulatory requirements.
Lead the refresh and testing of Important Business Services (IBS), impact tolerances, mapping and scenario testing activities.
Coordinate with business areas to ensure resilience risks, issues and vulnerabilities are identified, documented, and mitigated.
Support with the development of the annual self-assessment document.
Conduct assessments of relevant existing and emerging industry regulation (e.g., FCA, ICO, BCI) and evaluate operational impacts.
Translate relevant regulatory requirements into clear business actions and monitor completion.
Act as a subject matter contact for relevant regulatory change across customer-facing operations.
Provide continuity and resilience input to change initiatives, digital transformation projects, and process redesign.
Undertake formal risk assessments for change, ensuring risks, dependencies, and controls are understood and addressed.
Support project teams with continuity and resilience considerations and readiness for regulatory change.
Work with the Incident Manager to provide business continuity perspective on ongoing incidents and emerging issues.
Support proactive identification of potential operational incidents and coordinate mitigation actions.
Assist with root-cause analysis, lessons learned exercises, and tracking of follow-up actions.
Produce high-quality continuity and resilience reporting for senior leadership, committees, and regulators.
Communicate continuity and resilience insights clearly to operational teams, senior managers, and external stakeholders.
Promote a strong continuity and resilience culture across customer operations.

Requirements

Strong knowledge of Operational Resilience, business continuity, and ISO 22301 / FCA regulatory obligations.
Good understanding of risk management frameworks, control design, and assurance methodologies.
Experience in insurance operations, ideally in home insurance, customer service, or claims.
Ability to interpret and communicate standard or regulatory change in a practical, business-focused way.
Understanding of third-party risk management and supply chain assurance.
Experience supporting incident management, risk assessments, or operational change.
Ability to analyse operational processes, resilience vulnerabilities, and continuity risks, recommending actionable improvements.
Strong critical thinking with the ability to challenge constructively.
Data-literate with the ability to interpret risk metrics, control results, and incident patterns.
Clear and confident communicator able to explain complex continuity, resilience, and risk concepts in simple terms.
Skilled at building relationships with operational teams, risk owners, project managers, and suppliers.
Influential and credible with senior leaders and cross-functional stakeholders.
Proactive, organised, and able to manage multiple priorities simultaneously.
Strong attention to detail with a structured and methodical approach.
Confidence to provide balanced challenge while supporting continuous improvement.
Committed to maintaining high standards of governance, compliance, fraud prevention, and customer outcomes.

Benefits

A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balance.
Opportunities to focus on your professional growth whether that’s through training or other personal development opportunities
we want you to build your long-term career with us.
Discount of 50% and 15% for friends and family when you choose to take out a home insurance policy with us.
An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals.
Home working starter kit and money to spend on additional equipment you may need.
Charitable giving scheme, so you can donate to our partner charity, or one of your choices.
The opportunity to work alongside brilliant people, because this isn’t something that every organisation can offer!
25 days’ holiday (plus bank holidays) and the ability to buy and sell >5 days annually.
Private medical cover for all employees
Life insurance
Annual discretionary bonus scheme
Pension contribution
Free fruit and really good coffee for the days you come into the office.
Local and national retail discounts

Homeprotect Home Insurance

Open Positions (1)

Management

Business Continuity – Operational Resilience Manager