Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Act as a point of contact for customer issues and ensure timely resolution
Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform
Monitor and report on customer satisfaction and platform usage
Focus on maintaining high customer satisfaction and retention rates
Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells

3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management
Experienced in working with international customers and handling global accounts
Attentive listener with an ability to address customer concerns effectively
Strong communication skills in Spanish and MUST be fluent in English to convey complex ideas clearly
Skilled in negotiating complex renewal contracts in a SaaS environment
Proficient in optimizing complex business processes
Familiarity with business messaging platforms, CRM systems, and Customer Success tools
Passionate about digital transformation and understanding diverse businesses
Ability to provide customer feedback and insights to various departments for product improvement
Deep understanding of our products, industry trends, and competition
Able to quickly grasp technical concepts and keen to become an expert in our software
An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference.

You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong.
You will join a diverse team of people from all over the world who are passionate about serving our global customers.
You will grow more here than you would anywhere else, that is a promise.
Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
Beer O'Clock on Fridays? Naah, we have it every day!
Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!

respond.io

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