Role Overview

Manage end-to-end delivery of Professional Services IAM projects in accordance with agreed Statements of Work (SOWs), budgets, and timelines.
Develop and maintain project plans, schedules, RAID logs (risks, assumptions, issues, dependencies), and delivery artefacts throughout the project lifecycle.
Coordinate internal IAM consultants, technical teams, and external partners to ensure project activities are delivered as planned.
Align internal delivery timelines with customer project plans, technical environments, change approval windows, and programme dependencies.
Coordinate IAM-focused delivery activities, including Access Management, Identity Governance, directory integrations, and SaaS IAM solutions (e.g., AccessOne/Webtop).
Track and proactively manage risks, issues, dependencies, and project progress, exercising judgement to resolve complex delivery challenges.
Act as the primary point of contact for customer project coordination and stakeholder communication.
Prepare and deliver clear, concise customer-facing status updates and governance reports.
Support scope and change management activities, including coordination of change requests and impact assessments.
Monitor project budgets and effort against agreed delivery plans, escalating variances where appropriate.
Ensure projects adhere to contractual commitments, delivery standards, and agreed governance processes.
Support Professional Services leadership in resource planning, forecasting consultant availability, and scheduling work packages.
Contribute to the improvement of project management processes aligned to Professional Services delivery needs.
Support continuous improvement initiatives through lessons learned and structured project feedback.

Requirements

Minimum 4 years’ experience delivering customer-facing projects within Professional Services, consulting, or technology delivery environments.
Experience coordinating IAM, cloud, SaaS, or security-related delivery projects (e.g., Access Management, Identity Governance, AccessOne/Webtop).
Solid understanding of structured project management principles and delivery lifecycles.
Proven experience managing projects against defined scope, timelines, budgets, and contractual agreements.
Strong understanding of customer-side program coordination and dependency management.
Experience coordinating cross-functional internal delivery teams and external partners.
Ability to manage concurrent Professional Services workstreams with technical dependencies.
Strong written and verbal communication skills, including customer-facing reporting and stakeholder engagement.
Highly organized, detail-oriented, and proactive approach to delivery governance.
Experience working with Statements of Work (SOWs), change control processes, and commercial delivery constraints.
Familiarity with hybrid or iterative delivery approaches.
Project management certification or formal training (e.g., PRINCE2, AgilePM, PMP).
Experience working with distributed or remote delivery teams.
Relevant degree or equivalent practical experience.
Minimum 4 years of experience delivering complex customer-facing projects.
Demonstrated ability to work independently with limited supervision while managing competing priorities.
Experience engaging effectively with both technical and non-technical stakeholders.
Right to work in the United Kingdom required.

Tech Stack

Cloud
PMP

Benefits

Health insurance
Flexible work arrangements
Professional development opportunities

Exostar

Open Positions (1)

Operations

Project Manager – IAM