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Role Overview

Monitor social media channels to identify urgent customer issues
Act as the main point of contact for social media responses
Deliver empathetic and solution-driven support in complex cases
Collaborate with various internal teams to ensure customer experience
Use social listening and analytics tools to monitor sentiment and track KPIs
Maintain and improve escalation protocols

Requirements

Bachelor's degree in Communications, Marketing, Public Relations, or a related field
Proven experience managing corporate social media accounts
Hands-on experience overseeing vendor relationships
Demonstrated ability to manage high-profile or sensitive cases
Strategic mindset with a data-driven approach
Fluency in English and Spanish (C1 proficiency)

Benefits

Staff travel
Discounts
Flexible working model
Health insurance
Gym
Nutrition
Physiotherapy
Acupuncture
Psychology support
Medical service

Vueling Airlines

Open Positions (1)

Marketing

Social Media Customer Claims Specialist – Temporary