Oversight of the lifecycle of assigned NET+ services, including evaluation, launch, operational management, and potential retirement
Maintain strong operational oversight across program health, governance structures, and provider relationships
Monitor service adoption trends and community feedback to identify opportunities for program growth and improvement
Coordinate marketing and community engagement efforts to ensure alignment with NET+ program principles, community expectations, and contractual agreements
Cultivate active collaboration among participating institutions to ensure NET+ services reflect the needs and priorities of the R&E community
Facilitate Service Advisory Groups (SAGs) and working groups that guide the direction and improvement of NET+ services
Build and sustain communities of practice where institutional leaders share experiences, best practices, and adoption strategies
Maintain active communication channels with subscribing institutions and gather feedback to translate into actionable insights
Serve as a primary liaison between Internet2 and commercial service providers participating in the NET+ program
Coordinate updates to NET+ service agreements as offerings evolve, including changes to product features, pricing structures, revenue-sharing models, and go-to-market approaches
Collaborate across Internet2 teams to ensure the success and visibility of NET+ services

Bachelor’s degree or equivalent combination of education and experience
5+ years of experience in program management, product management, or technology partnership roles
Experience working with cloud-based technologies, SaaS platforms, or enterprise software environments
Experience working with research universities or higher education IT organizations
Strong written and verbal communication skills with the ability to translate technical and contractual concepts for diverse audiences
Ability to travel domestically approximately 10-15% and work with distributed teams in a remote environment

Internet2

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