Serves as the liaison between clients and designers to coordinate the development of marketing material to help clients grow existing or new business.
Gathers and organizes client requests, objectives, and project specifications to create clear instructions for internal teams.
Collaborates with and maintains consistent communication with Sales Reps to ensure alignment on client expectations, project status, and any updates or challenges.
Collaborates and coordinates with Quality Assurance, Design, and Production teams to ensure projects meet creative standards, marketing strategies, and client expectations.
Communicates client goals, feedback, and revisions to internal teams to ensure accurate execution of projects.
Tracks project timelines to ensure deadlines are met and projects remain on schedule.
Maintains accurate project documentation and performs data entry for tracking, backup, and future reference.
Reviews materials through extensive proofreading for accuracy and completeness.
Provides clear and professional communication with clients via phone and internet.
Provides exceptional customer service and handles customer complaints in a professional manner.
Collaborates effectively within a team environment while independently managing assigned accounts and projects.
Executes and prioritizes multiple tasks/projects in a fast-paced environment while meeting weekly and monthly deadlines.
Performs other duties as needed.

Bachelor’s degree (B. A. / B. S.) from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
Strong verbal and written communication skills
Customer service and relationship building skills
Strong organization and time management skills
Professional phone and email etiquette
General computer literacy and ability to learn internal software systems
High attention to detail and proofreading ability
Strong problem-solving and critical thinking skills
Ability to interpret written and verbal instructions and translate them into actionable tasks
Ability to write professional correspondence and communicate effectively with clients and internal teams
Basic mathematical skills including working with whole numbers, fractions, and decimals
Proficiency in Microsoft Outlook, Word, and Excel

Competitive hourly wage with potential for overtime
Medical, vision, and dental insurance plans for you and your family
401(k) plan with dollar for dollar employer match on a generous percentage of your contribution
Paid time off
Starting with 13 days of PTO (prorated on start date). Additional PTO accrues annually (1-5 years: 8 hours annually; 6+ years: 4 hours annually)
Paid maternity leave (8 weeks) and paid paternity leave (2 weeks)
Paid holidays
Bereavement Leave
Casual attire
Free coffee
Snacks and catered food kiosk (Mail Shark adds $5 to your account weekly)
Company-paid lunches when print goals are met
Option to work from home every Friday after a 90-day probationary period

Mail Shark

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