Role Overview

The primary focus of this role is providing strong, effective leadership of the Region, delivering the regional strategy linked to the overall divisional strategy, P&L and wider objectives through the team.
Support the redesign and integration of all trading resources into one singular structure, creating an effective workforce with clearly identifiable career pathways with key performance indicators.
Responsible for overseeing all aspects of trading in line with budgets, and constantly reviewing the market and relevant sectors to understand new opportunities, performance against competitors in the market, identify challenges and threats from external competition and maintain key internal relationships with Everywhen stakeholders.
Lead and drive the team to deliver the best customer outcomes meeting all Consumer Duty requirements whilst working collaboratively with your Regional Director peers to achieve financial targets for both your region and the whole Relationship Broking business.
Lead and role model all aspects of risk management, implementing plans which ensures every colleague meets risk and, where applicable quality assurance requirements ensuring effective monitoring which highlights trends to enable actions and mitigations to be put into place.
Work in collaboration with Central Functions including Marketing, Operations, Finance, HR, Compliance and Property to deliver the best service across the Region with a holistic view of all functions and their impact on the Region and its ability to deliver its strategy and objectives.
Accountable for the Regional Operations and optimal customer journey
balancing customer satisfaction and technical standards; implementing solutions, optimising resources and managing workflow; driving standardisation and continuous improvement in the Region, tracked and monitored by meaningful MI.
Maintain and be responsible for the oversight of all financial performance within the region.
Responsible for delivering the regional development plans and placement strategies to achieve new business targets in the region.
Responsible for embedding the mindset of maximising cross-selling opportunities in support of our ‘Untold is Unsold’ initiative.
Responsible for the oversight of regional renewal retention metrics.
Ensure the region has adequate systems and controls in place to manage the risks to the firm and to comply with the firm’s obligations under the Ardonagh Accountability Framework.
Responsible for ensuring that the conduct and competency of the employees within the company, comply with procedures and requirements as well as FCA rules and guidance and that at all times ensuring compliance to the overall company Risk, Compliance and Code of Conduct Framework.
Work with the wider Ardonagh teams, implement governance and tracking mechanisms to ensure Ardonagh Business Standards are complied with at all times.
Work with the compliance team to implement governance and tracking mechanisms to ensure the escalation of issues and risks in a timely manner.
Build and maintain strong relationships with colleagues across the division, GI and wider platform, maintaining effective communication and influence to make ensure the business strategy is delivered.
Understand the internal and external networks and building lasting relationships with colleagues, clients, insurers and suppliers.
Inspire and motivate your teams team working collaboratively with Divisional Development, Placement, Claims, Operations, Cyber and H&P roles to deliver the regional strategy, feeding into the divisional and overall GI strategy.
Educate, advise, and support their regional teams in regular business update meetings, deploying training resource and evaluating group and individual performance.
Deliver agreed budget on both revenue and EBITDA.

Requirements

Proven track record of managing other senior leaders and multiple teams to deliver a forward-thinking strategy to deliver revenue targets within a regulatory framework.
Demonstrable experience in Senior Leadership roles within insurance and extensive knowledge of the insurance industry specifically placement and insurer relationships.
Proven track record of delivering both top and bottom-line performance and growth, organically and inorganically.
Proven track record of improving business performance, income and employee engagement within a regulated environment through effective sales planning.
Strong leadership and communication skills across a scaled and multiple site UK brokerage.
Significant, proven experience of managing a multi-million P&L Budget.
A robust understanding of business processes and performance levers.
Strong commercial leader with a commercial focus and financial awareness, e.g. understanding of the external market, company performance, market intelligence, business drivers, etc.
Stakeholder management typically to Exco-1/ExC0-2 level and strong communicator, including negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills.
Working in environments which occasionally have ambiguity.
Risk management frameworks in a regulatory environment.
Experience of managing client relationships.
Ability to demonstrate leadership of driving new ideas and innovation.
Ability to build and maintain relationships with teams and stakeholders across the business at all levels.

Benefits

Holiday entitlement of at least 26 days plus bank holidays.
Opportunity to progress your career across the entire Everywhen family.
Pensions scheme for when you feel it’s time to retire.
24-hour support for physical and mental wellbeing.
1 days paid volunteering day to give back to our communities.
The Spotlight Awards, where we shine a light on the brightest talent across our group.

Everywhen

Open Positions (1)

Management

Regional Director – South