Coordinate the management of sick leave declarations and justified absence notifications.
Enter monthly attendance records on the various platforms.
Provide related reports to management.
Serve as the expert point of contact to ensure an unobstructed administrative experience.
Meet satisfaction and ticket-resolution targets.
Carry out the administrative procedures required for learner follow-up.
Work closely with the billing team to identify root causes of payment rejections.
Write and update comprehensive documentation for mandatory procedures.
Drive continuous improvement initiatives in collaboration with other teams.

Experience in administrative management of vocational training or in coordination for a CFA/training organization.
Thorough knowledge of funding channels (OPCO, France Travail, apprenticeship schemes) and regulatory obligations.
Ability to deliver excellent customer service and to handle complex situations with diplomacy.
Strong commitment to meticulous process monitoring.
Keen attention to detail to ensure file and record compliance.
Ability to manage workload independently.
Fluency in French and English (minimum C1).
Proficiency in Salesforce.
Advanced skills in Google Sheets and comfort with BI tools (Tableau).
Proven experience with various attendance-entry tools used by funding organizations.

Remote work: possibility to work 100% remotely from within France.
Access to OpenClassrooms offices in Paris (75009).
€300 annual allowance to fund an activity of your choice (well-being, culture, or sports), reimbursed via the CSE.
Access to the moka.care app (mental health solution), including sessions with a psychologist, therapist, or coach covered by OpenClassrooms.
Swile meal voucher card.
Reimbursement of transport costs for the Île-de-France region (Pass Navigo fully paid by OpenClassrooms).
30 days of paid leave per year + RTT.
5 “Caretaker Days” per year to care for your relatives.
Company MacBook.
Access to OpenClassrooms training catalog.
Annual company seminar in France: “La Classe Verte”.

OpenClassrooms

Open Positions (1)