Provide end ‑ to ‑ end accountability for cyber security across the core Windows estate and critical enterprise platforms, including Salesforce, Workday and the corporate website, ensuring risks are proactively managed and controls remain effective.
Lead the availability, resilience and performance of networks, infrastructure and platforms, ensuring services are reliable, scalable and able to meet organisational and regulatory requirements.
Own service management for end ‑ user computing, desktop and application support, ensuring services are delivered in line with agreed service levels and continuous improvement expectations.
Manage complex supplier relationships across a multi ‑ supplier environment, driving value for money, service quality and performance within a fixed and constrained budget.
Lead financial management for technology operations, including cloud services, compute and associated running costs, maintaining strong cost control, transparency and forward planning.
Oversee the operational maintenance, patching and lifecycle management of platforms and infrastructure, ensuring environments remain secure, supported and fit for purpose.
Lead a team of onshore and offshore resource to deliver the service.
Work in close partnership with Digital, Data and AI Director and team to ensure technology operations align with long‑term business strategy, enabling the organisation to deliver its mission effectively and sustainably.

Hands-on experience in IT leadership roles within complex organisations with tight budgets.
Deep understanding of IT governance, risk management, and compliance frameworks.
Demonstrated ability to manage complex large-scale IT budgets, contracts, and vendor relationships.
Proven track record in developing and executing IT strategies and digital transformation initiatives.
Proven track record of enterprise architecture, cloud computing, cybersecurity, and emerging technologies.
Experience of Microsoft infrastructures essential.
Salesforce and Workday highly desirable.
Experience in leading multidisciplinary teams and managing change.
Experience of negotiating highly complex vendor relationships and associated contracts.
Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
Extensive experience in IT infrastructure provision in regulated environments with strong cyber security.
Significant senior leadership experience.

Ofcom

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