Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices.
Own strategy and execution within our existing learning management platform.
Integrate into the product release lifecycle to identify new features, changes, and enhancements ahead of launch.
Design enablement programs tailored to different audiences (CSMs, Implementation Engineers, Sales, internal stakeholders, and customers).
Maintain and update existing training materials as products and solutions evolve.
Partner with Product, Implementation, and Customer Success leadership to align enablement with business priorities.

Proven experience building enablement programs from the ground up, or successfully scaling existing programs at a growing company.
Hands-on expertise developing reusable, scalable training content for both internal and external audiences (video, documentation, interactive modules).
Demonstrated experience using AI tools to create and enhance training content efficiently.
Strong facilitation and communication skills; ability to translate complex technical concepts for diverse audiences.
Project management capability; comfort wearing multiple hats in a lean environment.
Passion for building knowledge systems that empower teams and customers to succeed.
Leadership experience or track record managing small teams. (Nice to Have)
Background in financial services, SaaS, or B2B software training. (Nice to Have)
Experience designing and running knowledge checks and certification programs. (Nice to Have)
Familiarity with credit union or community banking operations. (Nice to Have)

Eltropy

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